Refund and cancellation policy
Draft — not yet in force
This document has not been reviewed by a lawyer and has not been signed off by the founder. It is published so the pages that link to it are not dead, and it describes what abhi becho actually does — but it is not final, and it must not be relied on as the terms in force until this banner is gone.
This policy covers grocery orders, which are the only thing abhi becho takes payment for. It also explains, plainly, what it cannot cover.
What this policy covers
Grocery orders placed through abhi becho and paid online or on delivery. It does not cover used-goods or rental deals: for those you pay the other person directly, we never hold the money, and there is nothing for us to refund. That is not a loophole, it is the shape of the service, and the section below says what we can still do about it.
Cancelling before the shop starts
You can cancel a grocery order yourself, from the order screen, until the shop begins preparing it. An online payment for an order cancelled at that point is refunded in full. TO BE CONFIRMED BEFORE LAUNCH: the exact cut-off is a product decision the shops have to be able to live with, and it must match what the app enforces — this sentence and the code must never say different things.
Cancelling after preparation has started
Once a shop has started, you can ask us to cancel and we will ask them. Fresh and prepared items may not be refundable at that point. If we cannot cancel, the order arrives and the section below applies.
If a shop cancels
A shop can decline or cancel an order — an item is out of stock, they are closed, they cannot deliver to you. You are told why, and anything you paid online is refunded in full, automatically. You are never charged for an order a shop did not fulfil.
Something missing, wrong or unusable
Report it from the order, with a photograph if you can, and we will look at it. Where we agree, we refund the affected items or the whole order. Perishables that arrived spoiled are refunded; we will not ask you to send them back.
Prescription orders
An order needing a prescription is not accepted until a pharmacist has verified it. If verification fails, the order does not proceed and nothing is charged.
How a refund reaches you
To the method you paid with, or to your abhi becho wallet if you ask for that instead — the wallet is instant, the payment method is not. A refund to a card, UPI or bank account is processed by our payment gateway and typically takes five to seven working days to appear; that timing is your bank’s and not ours. A cash-on-delivery order that is refunded goes to your wallet or to a bank account you give us.
A used-goods or rental deal that went wrong
We cannot refund money we never held. What we can do is act: report the person and we will investigate, suspend accounts, and preserve what we hold for the police if it is needed. Never pay in advance for something you have not seen, and never move a conversation off the app to arrange payment — those two habits prevent almost every case we see.
Wallet credit
Referral and promotional credit is not money and is not refundable in cash. Credit spent on a listing promotion is not returned if you delete the listing; the promotion runs for the period you bought.
If you disagree with a decision
Raise a grievance in the app or write to our Grievance Officer, whose details are on the contact page. We acknowledge within 24 hours and answer within 15 days. You can also take a payment dispute to your bank or card issuer, and doing so is your right — we will not hold it against your account.